Who’s got your back? Why good sponsorship is critical and how to identify it

By Gordon Baisley Early in my career, I attended a workshop on ITIL processes, and during the Q&A session at the end, there was an exchange that has stuck with me ever since. An enthusiastic Support Manager in the audience explained the challenge he faced: “We know we need to improve the IT Service we Read Full Article »

Test Management Forum – 28 October 2015

    We’re delighted to announce that our CEO, Gordon Baisley, has been invited to speak at the Test Management Forum on Wednesday, 28 October 2015. In its 48th edition, the quarterly meetings are a get together of experts from the UK Tester community. The TMF is an online resource which also organises quarterly meetings in Central Read Full Article »

The Three Amigos: a question of attitude?

“Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.” – W. Edwards Deming You could say the search for Quality is a bit like the quest for the Holy Grail – a journey towards an unattainable goal whose Read Full Article »

An Agile Persona

by Gordon Baisley When you boil it down, the Agile approach focuses on the value of the software to the customer, a commitment to responding to feedback all through a project and a certain impatience with excessive documentation. It’s a mindset as much as a methodology, and one that best suits people who accept that Read Full Article »

“Making Quality a Habit” – Live!

At Quast our strapline is “Making Quality a Habit”, it summarises our approach as we provide Quality Assurance and Software Testing services to our customers. When we were thinking about how to exemplify this aim to potential customers one man came to mind as a perfect living manifestation of the concept. This Talk article looks Read Full Article »

Considerations and Benefits of Entering for Industry Awards

In a previous role as Director of Quality Assurance, our CEO, Gordon Baisley, decided it would be a good idea to pursue an industry award. Here Gordon talks about why he and his team decided to enter for an award, some of the considerations along the way, and some of the benefits that resulted. Right Read Full Article »