Monthly Archives: January 2016

Who’s got your back? Why good sponsorship is critical and how to identify it

By Gordon Baisley Early in my career, I attended a workshop on ITIL processes, and during the Q&A session at the end, there was an exchange that has stuck with me ever since. An enthusiastic Support Manager in the audience explained the challenge he faced: “We know we need to improve the IT Service we Read Full Article »